AGB Adventurebase GmbH - Flightbase

Flightbase is a product of Adventurebase GmbH.

Flightbase's deliveries, services, offers and brokerage are based exclusively on these terms and conditions. The version in German is legally binding.

By ordering a voucher or registering for an experience, these terms and conditions are deemed to have been accepted. The order or registration can be made in writing or verbally. The person ordering or registering is obliged to inform the other participants (in the case of a registration for several persons) and/or the persons receiving the gift (in the case of a gift voucher) of these General Terms and Conditions. General terms and conditions of the purchaser are hereby rejected.

Flightbase organizes and arranges flight experiences throughout Switzerland and nearby countries with various operators. The bookings are made through the sale of value vouchers or through direct placement.

Only value vouchers are available. The value is shown on the invoice and can be requested at any time. Value vouchers can be freely credited to any Flightbase offer within the validity period. An offer chosen by the customer can be described and printed on the voucher, but this is not binding for redemption.

4.1. Brokerage Agreement
The brokerage agreement is formed when the buyer places an order or registration on the website and accepts the general terms and conditions. An order placed by phone or email replaces an order placed via the online form. The execution of the activity is solely the responsibility of the organizer. Flightbase acts as a broker in this case, not the organizer. When registering for the flight experience, the customer receives the organizer's contact details and enters into a separate agreement with them regarding the activity. This agreement for the use of the respective experience is concluded directly between the participant and the respective experience partner (organizer). The legal relationship between the customer and the experience partner (organizer) is exclusively governed by the general terms and conditions of the experience partner. Vouchers are credited towards the experience partner's offer.

4.2. Sales Documents
The information in our sales documents (descriptions, drawings, illustrations, dimensions, weights, and other services) should be understood as guidelines only and do not constitute a guarantee of features, unless explicitly stated as binding in writing. Flightbase does not take responsibility for product information provided by partners.

4.3. AI Consultation
In certain areas, such as customer chat, customer inquiries are answered by AI. The answers provided by the AI may contain errors and should therefore only be understood as initial guidance. If anything is unclear, a human employee can be requested at any time.

Prices are subject to change and printing errors excepted.

6.1. Payment for Vouchers
Vouchers can be paid for by invoice or online. Vouchers are only valid and redeemable for an offer once the full invoice amount has been received. The invoice payment deadline still applies in this case.

6.1.1 Payment for Vouchers by Installments
Vouchers can be paid for by installments under the following conditions:

- The request for installment payment must be entered in the comment field when ordering the voucher.
- The first installment must be at least 1/4 of the total amount and paid within 30 days of completing the order.
- The remaining installments can be chosen freely, but the total amount must be paid no later than 12 months after completing the order.
- Direct bookings cannot be paid for by installments.

6.2. Payment for Bookings
Direct bookings can be paid for by invoice or online and must be made at least 3 days before the activity takes place. If the customer fails to pay on time, Flightbase may cancel the activity. However, in this case, the customer is not released from their contractual booking obligations, and cancellation fees will be charged.

6.3. International Payments
Bank charges for international transfers are the responsibility of the customer. The voucher or booking will only be activated after the full invoice amount has been paid.

7.1. Validity of Value Vouchers
The value of the voucher remains valid for up to 10 years according to Swiss law (OR). During these 10 years, any value voucher can be used for any Flightbase and Adventurebase offer.

7.2. Extension 
The value of the voucher can be extended for free in one-year increments, up to a maximum of 10 years.

7.3. Cash Payout
A cash payout of the voucher value is not possible. This also applies if the originally chosen experience is no longer fully or partially available, or if the customer no longer wishes to participate. In such a case, the voucher value can be used for any other experience from Flightbase's offerings.

7.4. Transferability
Value vouchers are freely transferable and are not issued to a specific person. Flightbase accepts no liability for unauthorized redemptions in case of loss or theft of a value voucher.

7.5. Validity of Registrations
When registering for a specific experience, the offer price valid at the time of registration (registration date) applies. This price is guaranteed for the activity for a period of at least 6 months after the registration date.

If an experience voucher used for registration has an explicit, longer price guarantee, this longer period replaces the basic guarantee period. The prerequisite for this is that the registration (booking) takes place within the valid price guarantee period and the voucher covers the entire experience at the time of registration.

If the activity takes place after the respective valid guarantee period has expired and the current offer price for the experience has increased in the meantime, the difference to the price valid at the time of registration may be charged as an additional fee.

7.6. Availability of Experiences
Flightbase always strives to keep its experience offerings up to date. Should a specific partner discontinue their offer or leave the Flightbase program, the voucher retains its full value and can be used for any other experience from the Flightbase portfolio. This does not create a right to a refund. 

8.1. Shipping Costs Switzerland
Flightbase covers the shipping costs for voucher delivery within Switzerland. Customers incur no extra costs.

8.2. Shipping Outside Switzerland
Vouchers are available as downloads abroad. No vouchers are delivered by post internationally.

8.3. Delivery and Service Times
Bookings and delivery deadlines are non-binding unless explicitly agreed otherwise in writing. Flightbase's indication of specific delivery deadlines and dates is subject to Flightbase receiving correct and timely deliveries from suppliers and manufacturers.

8.4. Default of Acceptance
If the buyer refuses to accept the delivered items or declares that they do not wish to take delivery of the goods after a grace period has been set, Flightbase may refuse to fulfill the contract and claim damages for non-performance. Flightbase is entitled to claim, as compensation, either a flat rate of 25% of the agreed purchase price or compensation for the actual damage incurred from the buyer.

8.5. Defects
Visible quantity discrepancies must be reported in writing to Flightbase and the carrier immediately upon receipt of goods, and hidden quantity discrepancies within 4 days of receipt of goods. Complaints regarding damage, delay, loss, or poor packaging must be reported immediately upon receipt of the shipment.

8.6. Transfer of Risk
The risk transfers to the buyer as soon as the shipment has been handed over to the person carrying out the transport. If shipping is delayed or becomes impossible through no fault of ours, the risk transfers to the buyer upon notification of readiness for dispatch. Flightbase covering transport costs does not affect the transfer of risk.

9.1. Return of Gift Certificates
Gift certificates may be canceled up to 20 days after the order date for a processing fee of CHF per gift certificate. If the gift certificate has not yet been shipped, the processing fee does not apply. The gift certificates do not need to be returned to Flightbase.

9.2. Excluded from return
Products that are not directly related to the gift certificate cannot be returned.

9.3. Exchange / Application of Gift Certificates
The value of the gift certificate can be applied toward a new gift certificate order or a new registration for any Flightbase offer during its validity period.

10.1. Registrations
Registrations are binding. To protect yourself in case of illness, accident, etc., we recommend that you take out travel cancellation/cancellation insurance. It is the customer's responsibility to take out this insurance.

10.2. Cancellations and postponements of registrations
Appointments can be canceled or postponed in writing using the appropriate web form. Only written cancellations or postponements via the web form during business hours from 8:00 a.m. to 5:00 p.m. Monday through Sunday will be accepted. Cancellations made outside of business hours will be dated to the next possible business hour. The date of receipt of the declaration by Flightbase is decisive. Cancellations by telephone, email, WhatsApp, or other channels other than the corresponding web form are not valid.

10.3. Group registrations
When registering groups (multiple people), the person making the registration is responsible for passing on these terms and conditions to all participants and is liable for any cancellation costs incurred by all participants.

10.4. Cancellation/postponement by Flightbase
Flightbase and its partners may cancel or postpone confirmed appointments for important reasons (in particular weather and safety reasons, technical reasons, illness of the pilot, cancellation by other participants, etc.). This may happen at very short notice, even immediately before take-off. Any additional costs for travel, meals, etc. shall be borne by the participant and will not be covered by Flightbase. Such a postponement does not constitute a breach of contract, but is part of the nature of the experience.

In the event of cancellation by Flightbase, the dates will be postponed to a new date requested by the customer. Automatic postponement to the second date requested during registration or a provisional reservation of the second date requested is not possible. 

The voucher or ticket remains fully valid for a new booking within 12 months of the cancellation. The customer can enter the new desired date using the postponement form. A refund of the purchase price is generally excluded in the event of such a postponement. The booking will only be canceled if the customer has indicated in the relevant field during registration that no postponement is possible for them. In this case, vouchers can be credited to another experience. For registrations without a voucher, the offer price paid (which was explicitly paid for this registration) will be refunded after deduction of items that are not directly related to the activity.

11.1 Sofern unter den nachfolgenden Ziffern keine Sonderregelungen aufgeführt sind, gelten für alle Angebote folgende Bestimmungen:

- Bis 24 Stunden vor dem Termin: Eine Stornierung oder Verschiebung ist kostenfrei möglich.
- Weniger als 24 Stunden vor dem Termin: Die Anmeldung verfällt. Eine Stornierung oder Verschiebung ist nicht mehr möglich.

11.2 Sonderregelungen Fallschirmangebote

Triengen:
- Bis 8 Tage vor dem Termin: CHF 50.-
- 8 bis 3 Tage vor dem Termin: CHF 125.-
- Ab 24 Stunden vor dem Termin: Anmeldung verfällt

Beromünster Tandemsprünge:
Ab 72 Stunden vor dem Termin: Anmeldung verfällt.

Beromünster – AFF Erstabsprünge:
Ab 7 Tage vor dem Termin: Anmeldung verfällt.

Reichenbach:
Ab 48 Stunden vor dem Termin: Anmeldung verfällt

11.3 Sonderregelungen für Ballonfahrten

Alle nicht genannten Regionen:
Ab 48 Stunden vor dem Termin: Anmeldung verfällt.

Region Ostschweiz, Graubünden, Bern, Biel:
Ab 72 Stunden vor dem Termin: Anmeldung verfällt.

Regionen Fribourg, Genf, Lausanne:
- Einzelplätze: Keine Stornierung möglich. Die Anmeldung ist 24 Monate gültig. Bei wetterbedingter Absage Verlängerung um 4 Monate.
- Gruppen ab 13 Personen: Bis 31 Tage vor Termin kostenfrei; 30 bis 15 Tage vor dem Termin 55 % des Angebotspreises; ab 15 Tage: Anmeldung verfällt.

Region Schaffhausen:
Ab 7 Tage vor dem Termin: Anmeldung verfällt.

11.4 Sonderregelung für Kampfjetflüge und Kampfjettrainer
- Bis 5 Tage vor dem Termin: 35% des Angebotspreises
- Ab 5 Tage vor dem Termin: Anmeldung verfällt.

11.5 Sonderregelung für Heliskiing:
- Ab 48 Stunden vor dem Termin: Anmeldung verfällt.

11.6 Sonderregelung für Gleitschirmflüge:
- Zürich Incredible: Ab 72 Stunden vor dem Termin verfällt die Anmeldung.
- Standort Zermatt: Ab 48 Stunden vor dem Termin verfällt die Anmeldung.

11.7 Sonderregelung für Gyrocopter Rundflüge:
- Bis 24 Stunden vor dem Termin: CHF 50.-
- Ab 24 Stunden vor dem Termin: Anmeldung verfällt.

11.8 Sonderregelund für Flugsimulator Termine:
- A320 Zürich Flughafen: Ab 48 Stunden vor dem Termin: Anmeldung verfällt.
- Münchenwiler: Ab 8 Tagen vor dem Termin: Anmeldung verfällt.
- Basel: Ab 48 Stunden vor dem Termin: Anmeldung verfällt.

11.9 Sonderregelung für Flugzeug Rundflüge und Schnupperflüge:
- Buttwil: Verschiebung möglich bis 48 Stunden vor dem bestätigen Termin.
- Reichenbach: Verschiebung möglich bis 48 Stunden vor dem bestätigen Termin.

11.10. Sonderregelungen für Helikopterflüge
- Bern Belp: Verschiebung möglich bis 8 Tage (192 Stunden) vor dem bestätigen Termin
- Grenchen: Verschiebung möglich bis 8 Tage (192 Stunden) vor dem bestätigen Termin
- Lauterbrunnen: Verschiebung möglich bis 15 Tage (360 Stunden) vor dem bestätigen Termin
- Alle Flüge zum Lauberhornrennen: Verschiebung möglich bis 15 Tage (360 Stunden) vor dem bestätigen Termin
- Beromünster: Verschiebung möglich bis 48 Stunden vor dem bestätigten Termin
- Zürich: Verschiebung möglich bis 48 Stunden vor dem bestätigten Termin
- Basel: Verschiebung möglich bis 48 Stunden vor dem bestätigten Termin

11.11. Sonderregelung für Gleitschirm Schnuppertage
- Alle nicht genannten Standorte: Verschiebung möglich bis 48 Stunden vor dem bestätigten Termin
- Emmetten: Verschiebung möglich bis 72 Stunden vor dem bestätigten Termin

11.12. Sonderregelung für Flugzeug Gletscherlandungen ab Bex
- Verschiebung möglich bis 48 Stunden vor dem bestätigten Termin

11.13 Sonderregelung für Oldtimer Rundflüge
- Freiburg: Verschiebung möglich bis 7 Tage vor dem Termin
- St. Stephan: Verschiebung möglich bis 7 Tage vor dem Termin

Hinweis: Je nach eingeteiltem Pilot / Guide können die Stornofristen leicht abweichen. In der Anmeldeübersicht sind die jeweils gültigen Stonobedingungen jederzeit ersichtlich. Die Zeiten werden immer in Stunden berechnet.

12.1. Flight Times and Offer Description
The flight times stated in the product descriptions and registration confirmations are approximate and may vary during the activity due to weather, wind, and safety reasons. Starting points and Locations may also be postponed at short notice by the pilot due to weather and safety reasons. If an activity is canceled early by the customer, the activity is considered completed. In special cases, the pilot may cancel an activity early due to safety reasons or the passenger's condition, in which case the activity is also considered completed. If the passenger appears for the booking under the influence of drugs or alcohol, the activity will be refused and considered completed.

12.2. Weather Decision
The weather decision will be communicated to the customer by the pilot as specified in the confirmation email. In uncertain weather, the weather decision may also be made at shorter notice. The customer also has the option to inquire about the weather trend with the pilot or base leader even before the actual weather decision.

12.3. Communication Obligation and Availability for Weather Decision
The pilot or guide is the primary contact person for the operational execution and the weather decision. The method of contact definitively specified in the registration confirmation is binding for both parties. Depending on the information, the following applies:

1. If the customer needs to contact the pilot:
The customer is obliged to actively establish contact with the pilot at the agreed time using the provided contact number.

2. If the pilot contacts the customer:
The customer is obliged to be reachable at the specified time via the phone number provided during booking (via call, SMS, or common messenger services).

Should the agreed contact not be established at the specified time (because the pilot is demonstrably unreachable or the pilot does not report as announced), the customer is obliged to immediately contact the Flightbase head office at +41 71 554 80 70 during published opening hours. If the customer fails to fulfill their duty to cooperate (active contact or availability and immediate notification in case of no contact), the service will be considered canceled by the customer if the flight does not take place, and the voucher/ticket will be considered redeemed. A claim for a refund or free rebooking is excluded in this case.

12.4. Participant Requirements
To participate in certain experiences, there are specific physical requirements, such as maximum body weight and maximum body height. It is the participant's responsibility to check and adhere to these requirements. The specific restrictions can be viewed for each respective experience. If a guest is rejected on-site due to these physical requirements, the voucher or ticket expires, and the claim to the booked experience is lost.

12.5. Customer Punctuality and Consequences of Lateness
The meeting time communicated in the registration confirmation is binding for the customer. Activities are tied to strict time slots that depend on weather conditions, clearances, or subsequent bookings, etc.

In case of customer lateness, the safe and scheduled execution of the activity can no longer be guaranteed. The pilot or guide on-site is therefore entitled to start or cancel the activity without the late customer. In this case, the service is considered not to have been taken up by the customer (a so-called no-show). The right to the activity expires without compensation, and the voucher or ticket is considered redeemed. There is no right to a refund or a free rescheduling of the booking.

13.1. General information
Most of the experiences offered take place outdoors in nature and are dependent on wind and weather conditions. Postponements can therefore always occur, even at short notice before the planned start. Safety is our top priority. Information regarding flight times, altitudes, and other flight data should always be understood as approximate.

13.1. Balloon rides
Balloon rides are highly dependent on wind and weather conditions. Specified launch sites cannot therefore be guaranteed and will be checked by the pilot at short notice and, if necessary, moved to an alternative site.

13.2. Paragliding flights
As paragliders fly without an engine, the flight times given are only approximate and should be understood as such. Deviations in flight time of +/- 25% are normal.

If the minimum flight duration of approx. 30 minutes is not reached during thermal flight, the passenger will be refunded the price difference to a panorama flight depending on the selected payment method. If payment was made by voucher, a voucher for the difference will be issued. Cash payment is only possible if the registration was made without a voucher. 

Excluded from this rule are flights from:

- Rigi
- Fronalpstock Central Switzerland
- Stanserhorn
- Stockhorn
- all launch sites in Ticino
- Pilatus
- Zermatt

If the thermal flight is canceled by the passenger, the thermal flight is considered to have been flown in any case and no refund is due.

The passenger confirms they do not have any health issues (mental or physical) that could affect the safe execution of a paragliding tandem flight.

The passenger is aware that participating in a paragliding flight involves risks. The pilot has liability insurance with a maximum coverage of CHF 5 million. The liability of Adventurebase GmbH and the pilot for personal injury and property damage incurred by the passenger during a paragliding flight is limited to this maximum amount.

Bookings for passenger flights are arranged in advance (even at short notice). Changes to the booking date might be necessary due to weather or organizational reasons. The pilot makes the final decision on whether a passenger flight can take place.

The passenger confirms that he/she is insured against the consequences of an accident (including during a paragliding flight). There is no accident insurance through Adventurebase GmbH or the pilot.

The pilot decides on the carrying of cell phones and cameras.

13.3. Aircraft type
Unless a specific aircraft type is specified in the offer, the pilot will select the most suitable type. The photos on the offer page and in the catalogs do not always show the aircraft type used.

13.4. Flight simulators
The customer agrees to take care of the simulator and not to make excessive control movements or apply excessive force. Damage and the associated inconvenience may be charged to the customer.

Depending on physical condition, simulators may cause nausea. In this case, this must be reported to the instructor immediately. Any resulting contamination and repair work may be charged to the customer.

14.1. Deliveries
Complaints regarding damage, loss, or poor packaging must be reported in writing to Flightbase and the carrier immediately upon receipt of goods, and hidden quantity discrepancies within 4 days of receipt of goods.

14.2. Activities
Should the customer have cause for complaint or suffer damage, these must be reported in writing to the executing body (organizer) within 5 days and confirmed. This confirmation is not an admission of guilt. The address of the responsible organizer can be requested from Flightbase. The organizer will endeavor to remedy the situation within the scope of the event and possibilities. If no or insufficient remedy is provided, or if the customer wishes to assert claims for damages, the claims must be submitted in writing to the organizer and a copy sent to Flightbase within 2 weeks after the contractual end of the activity. The complaint must be accompanied by the organizer's confirmation and any evidence. In case of delayed or omitted complaints during the activity or delayed submission of the claim, all claims will be forfeited.

The Flightbase offers are all considered non-risk sports. Non-occupational accident insurance (e.g. SUVA) and health insurance must be in place and are the responsibility of the participant and must be presented on site upon request. The participant confirms that he/she is insured against the consequences of an accident during the booked activity. There is no accident insurance through Adventurebase GmbH or the pilot/guide/experience partner.

Cancellation insurance is recommended and is the responsibility of the participant. 

16.1. Damages
Claims for damages arising from impossibility of performance, breach of contract, fault in contracting, and tort are excluded against both us and our vicarious agents, unless there is intentional or grossly negligent conduct. Liability claims resulting from a flight experience must be directed to the organizer. If a participant does not follow the instructions of the organizer, activity leader, etc., all liability on the part of the organizer is waived.

16.2. Private Flights
Some flights offered by Flightbase are private flights within the meaning of Aviation Ordinance SR 748.01 Art. 100. For these flights, there is a mandatory insurance to cover liability for personal injury and property damage. Whether a flight is conducted as a private flight can be found in the offer text.

16.3. Liability
Flightbase acts exclusively as an intermediary between the customer and the operating partner company. The contract for the provision of flight services is concluded directly between the customer and the partner. Flightbase is therefore not liable for the provision of services, non-performance or poor performance, or for damages caused by the partner company or its auxiliary persons. Any claims arising from the activity must be directed directly to the partner company. Flightbase will support the customer in asserting their claims where possible.

Trogen AR is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.

The legal relationship is subject to Swiss law. Should one or more provisions of these GTC be or become invalid and/or incomplete, the invalid and/or incomplete provision shall be replaced by a legally valid provision that comes as close as possible to the invalid and/or incomplete provision in terms of its effectiveness. The invalidity and/or incompleteness of one provision shall not affect the validity of the other provisions.

Passengers and participants from the USA or Canada expressly waive the right to a place of jurisdiction in the USA or Canada for any disputes arising from the activity and acknowledge that neither Adventurebase GmbH nor the guide/pilot/experience partner agree to a place of jurisdiction in the USA or Canada.

The original German version of the General Terms and Conditions is always legally binding.